Job Summary – Senior Car Service Advisor
HPG Auto Repair is hiring an experienced Senior Service Advisor to join our growing team in Dubai, UAE. This role is ideal for a results-driven professional with strong customer engagement and sales skills, capable of converting inquiries into long-term service relationships. The candidate must have minimum 5 years of UAE experience in a multi-brand auto repair garage and a passion for delivering premium customer service.
Job Purpose
As a Senior Service Advisor, you will be the face of HPG Auto Repair, responsible for managing customer relationships, driving service sales, and ensuring every customer receives a professional, timely, and value-driven service experience.
Key Roles & Responsibilities
- Serve as the first point of contact for customers, ensuring a welcoming and professional experience
- Understand customer concerns, record vehicle issues, and convert inquiries into confirmed workshop appointments
- Proactively sell service agreements, maintenance packages, and repair solutions
- Arrange vehicle pick-ups and drop-offs to enhance customer convenience
- Receive customers at the workshop and manage smooth handover within the service team
- Prepare and draft service agreements and repair estimates for management approval
- Coordinate with technicians to ensure accurate vehicle diagnosis and timely repairs
- Communicate service progress clearly to customers and upsell required repairs ethically
- Check parts availability and pricing with suppliers to provide competitive estimates
- Educate customers on Minor Service, Major Service, and repair schedules
- Ensure vehicles are delivered on time and as promised
- Build strong, long-term customer relationships to maximize repeat business and referrals
Experience & Qualifications
- Minimum 5 years UAE experience as a Service Advisor in a multi-brand auto repair garage
- Bachelor’s Degree or Diploma in Automobiles
- Strong sales, negotiation, and customer relationship skills
- Ability to multitask and handle high customer volumes
- Valid UAE Driving License (mandatory)
Nationality & Gender Preference
- Nationality: Preferrably Filipinos
- Gender: Male
Benefits
- Competitive package as per UAE Labour Law
- Stable, long-term opportunity with a growing automotive brand
- Performance-driven work environment with customer-focused culture
- Performance-based monthly incentive
To Apply
- Email your CV to info@hpgautorepair.com
Status:
Active
